Delivering equitable care through Voyce Translation Services

Every day Guelph General Hospital (GGH) supports patients of multiple dialects and diverse backgrounds. In fact, the most common languages spoken outside of English in Guelph-Wellington are Punjabi, Mandarin, and Italian. [source]

We are pleased to share that GGH has replaced its current translation service with Voyce, a software that uses medically trained language interpreters to help connect patients and care teams in more than 240 languages.

The service is easy to use and there are many preferences available; allowing both those that work and receive care at GGH to feel confident. The adoption of Voyce Translation Services is part of GGH’s commitment to increasing knowledge and cultural competency to ensure our practices and processes are inclusive, accessible, and equitable for all.

Translation services through Voyce are available across GGH using the Voyce app both on enabled iPads and with regular telephone access. If you or your loved one would like to access Voyce while at the hospital, simply ask a member of your care team and they will make sure the service is available for you.

Thank you.

Melissa Skinner,
Vice President, Patient Services and Chief Nursing Executive